Etihad Airways : Flight disruption

A number of Etihad’s flights to the UK, Ireland and Europe will be cancelled today and throughout the weekend due to the continued spread of volcanic ash.

 

Customers with flights to the region are encouraged to contact Etihad’s dedicated assistance lines:

 

• Customers in the UAE can call 800 550 55 (toll free)

• Customers in the UK can call 0800 917 7521 (toll free)

• Customers in other overseas locations can contact their local Etihad office or +971 25 990 900.

 

Due to the situation highlighted above, Etihad Airways (EY) will now offer their guests who were booked and ticketed to travel on a cancelled flight between 15th – 16th – 17th  April 2010, the following alternatives:

 

• Cancel their ticket and claim a full refund. Any fees associated with the refund are waived. Refund will be credited to the original form of payment.

• Rebook to a new date subject to availability of seats in the original booking class. Any rebooking charges are waived.
• Travel must be completed within ticket validity or by 31st May 2010, whichever is longer.
• The rebooking must be completed within 4 weeks from the original flight.
• If the original booking class is not available, the higher booking class may be booked and the additional difference in fare must then be collected.